View Full Version : Remove Cyber Security (Uninstall Guide)

9th November 2009, 20:58
Remove Cyber Security (Uninstall Guide)

By: Grinler - bleepingcomputer.com

What this programs does:

Cyber Security is a scareware program from the same family as Total Security . This rogue is promoted through the use of malware as well as fake online anti-malware scanners. When installed via Trojans, it will be installed on to your computer without your permission. When promoted via the web, you will see a pop-up that states that your computer is infected and that you should download and install Cyber Security to protect your computer. When the program is installed it will be configured to start automatically when you start Windows and perform a scan of your computer. When the scan has finished, Cyber Security will state that there are numerous infections on your computer, but will state it cannot remove anything unless you first purchase the program. This method of showing fake scan results is just a method where the developers of Cyber Security are trying to trick you into thinking that your computer has a security problem in the hopes that you will then purchase the program. As the only security problem on the computer is Cyber Security, you should not purchase this program.

Cyber Security screen shot
For more screen shots of this infection click on the image above.
There are a total of 7 images you can view.

Cyber Security also installs an Internet Explorer Browser Helper Object that is used to hijack your browser when you are surfing the web. When browsing the web you will be randomly be redirected to an about:blank page where you will be shown a red screen with a message stating that This website has been reported to be unsafe and will then suggest that you update your web protection software. When you click on that link you will be brought to a site that is attempting to sell Cyber Security to you. This browser hijack is attempting to impersonate Firefox's and Google's Secure Browsing feature that alerts you when you visit unsafe sites. In Cyber Security's method it does not matter if the site you are visiting is legitimate or not, it will still randomly show the message so that you think you are at risk.

While Cyber Security is running it will also show numerous alerts and screens that are devised to make you think that there is a major security problem on your computer. One tactic is to randomly display alerts from your Windows taskbar that contain fake messages in various languages:

In English:

Privacy violation alert!
Cyber Security has detected numerous privacy violations. Some programs may send your private data to an untrusted internet host. Click here to permanently block this activity and remove the possible threat (Recommended)

System files modification alert!
Important system files of your computer may be modified by malicious program. It may cause system instability and data loss. Click here to block unauthorized modification and remove potential threats (Recommended).

Spyware activity alert!
Spyware.IEMonster activity detected. It is spyware that attempts to steal passwords from Internet Explorer, Mozilla Firefox, Outlook and other programs, including logins and passwords from online banking sessions, eBay, PayPal. It may also create special tracking files to log your activity and compromise your Internet privacy. It's strongly recommended to remove this threat as soon as possible. Click here to remove Spyware.IEMonster.

In German:

Systemdateien wurden geandert! Irgendeinen wichtigen Systemdateien wurden von gefahrvolles Programm geandert. Das kann Systemsinstabilitat und Datenverzicht zur Folge haben. Klicken Sie hier an um unberechtigten Modifikationen durch die Loschung der Gefahrdungen zu blockieren (empfehlt).

In French:

activite du Logiciel espion!
Logiciel espion. Lactivite de IEMonster est decouverte. Cest un Logiciel espion, qui tente de s'emparer des mots de passe d Internet Explorer, Mozilla Firefox, Outlook et d autres programmes, y compris des logins et des mots de passe des operations bancaires en ligne, eBay, PayPal. Il peut egalement creer des poursuites speciales des fichiers pour enregistrer votre activite et compromettre votre intimite a l'Internet. Il est fort recommande d eradiquer la menace le plus vite possible. Cliquez ici pour supprimer le Logiciel espion. IEMonster.

Cyber Security will also display a window that will impersonate the legitimate Microsoft Windows Security Center. The difference is that the imposter will suggest that you purchase Cyber Security to secure your computer. Last, but not the least in a long line of deceptive tactics, Cyber Security will randomly display a screen saver that impersonates Windows crashing with a Blue Screen of Death that contains a message that Spyware caused it. Then the screen saver will show your computer rebooting with a message that you should purchase Cyber Security to protect yourself. The text you will see in the screen saver crash is:

***STOP: 0x000000D1 (0x00000000, 0xF73120AE, 0xC0000008, 0xC0000000)
A spyware application has been detected and Windows has been shut down to
prevent damage to your computer
If this is the first time you've seen this Stop error screen, restart your
computer. If this screen appears again, follow these steps:
Check to make sure your antivirus software is properly installed. If this is a
new installation, ask your software manufacturer for any antivirus updates
you might need.
Windows detected unregistered version of %product% protection on your computer.
If problems continue, please activate your antivirus software to prevent computer
damage and data loss.
*** SRV.SYS - Address F73120AE base at C00000000, DateStamp 36b072a3
Beginning dump of physical memory...

It is important to understand that this is just a screen saver and your computer is not actually crashing and rebooting.

As you can see, Cyber Security uses numerous tactics to try and have you think that there is a serious security problem on your computer. The reality, though, is that the only serious problem is Cyber Security itself. Therefore, please do not purchase the program due to the alerts this program shows you. If you have already purchased the program, then please contact your credit card company and dispute the charges. Last, but not least, please use the guide below to remove Cyber Security and any related malware from your computer for free.

Threat Classification:
Rogue Programs & Scareware

Tools Needed for this fix:
Malwarebytes' Anti-Malware (http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe)

Symptoms that may be in a HijackThis Log:
O2 - BHO: &IE Help - {35A5B43B-CB8A-49CA-A9F4-D3B308D2E3CC} - C:\WINDOWS\system32\iehelpmod.dll
O4 - HKCU\..\Run: [CS] C:\Program Files\CS\tsc.exe

Automated Removal Instructions for Cyber Security using Malwarebytes' Anti-Malware:

Print out these instructions as we will need to close every window that is open later in the fix. Due to this malware infecting Internet Explorer, it is suggested that you use Firefox or another browser when following these instructions.

Before we can do anything we must first end the Cyber Security process so that it does not interfere with the cleaning process. To do this, download the following file to your desktop.

rkill.com Download Link (http://download.bleepingcomputer.com/grinler/rkill.com)

Once it is downloaded, double-click on the rkill.com in order to automatically attempt to stop any processes associated with Cyber Security and other Rogue programs. Please be patient while the programs looks for various programs and closes them. When it has finished, the black window will automatically close. Do not reboot your computer at this point, or the programs will start again.

Just to be sure, we will use another program to verify that the processes are indeed terminated. To do this we must first download and install a Microsoft program called Process Explorer. Normally, we would have you use the Windows Task Manager, but this rogue will disable the ability to run it. Please download Process Explorer from the following link and save it to your desktop:

Process Explorer Download Link (http://live.sysinternals.com/procexp.exe)

You should now have the Procexp.exe file on your desktop. You now need to rename that file to iexplore.exe. To do this, right-click on the Procexp.exe and select Rename. You can now edit the name of the file and should name it to iexplore.exe. Once it is renamed you should double-click on the file to launch it.

Once the program is running, you should be presented with a screen similar to the one below.


Scroll through the list of running programs until you see a process named tsc.exe. When you see this process, select the tsc.exe process by left-clicking on it once so it becomes highlighted. Then click on the red X button as shown in the image below. Newer versions of this executable may be using names consisting of random numbers or characters. If you see a process that is composed of random numbers or characters and has a shield icon or a padlock icon next to it, then you have found the process you need to terminate. If you do not see any processes using random characters or with the name tsc.exe, please continue to step 9.


When you click on the red X to kill the process, Process Explorer will ask you to confirm if you are sure you want to terminate it as shown in the image below. At this point you should press the Yes button in order to kill the process.


Download Malwarebytes' Anti-Malware, or MBAM, from the following location and save it to your desktop:

Malwarebytes' Anti-Malware Download Link (http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe)

Once downloaded, close all programs and Windows on your computer, including this one.

Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MBAM onto your computer.

When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware checked. Then click on the Finish button.

MBAM will now automatically start and you will see a message stating that you should update the program before performing a scan. As MBAM will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main program as shown below.


On the Scanner tab, make sure the the Perform quick scan option is selected and then click on the Scan button to start scanning your computer for Cyber Security related files.

MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you go and do something else and periodically check on the status of the scan. When MBAM is scanning it will look like the image below.


When the scan is finished a message box will appear as shown in the image below.
You should click on the OK button to close the message box and continue with the CyberSecurity removal process.


You will now be back at the main Scanner screen. At this point you should click on the Show Results button.

A screen displaying all the malware that the program found will be shown as seen in the image below. Please note that the infections found may be different than what is shown in the image.


You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.

You can now exit the MBAM program.

Your computer should now be free of the CyberSecurity program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes' Anti-Malware to protect against these types of threats in the future.

Associated Cyber Security Files:

c:\Documents and Settings\All Users\Start Menu\CS
c:\Documents and Settings\All Users\Start Menu\CS\Computer Scan.lnk
c:\Documents and Settings\All Users\Start Menu\CS\Cyber Security.lnk
c:\Documents and Settings\All Users\Start Menu\CS\Help.lnk
c:\Documents and Settings\All Users\Start Menu\CS\Registration.lnk
c:\Documents and Settings\All Users\Start Menu\CS\Security Center.lnk
c:\Documents and Settings\All Users\Start Menu\CS\Settings.lnk
c:\Documents and Settings\All Users\Start Menu\CS\Update.lnk
%AppData%\Microsoft\Internet Explorer\Quick Launch\CS.lnk
%UserProfile%\Desktop\Cyber Security.lnk
c:\Program Files\Common Files\CSUninstall
c:\Program Files\Common Files\CSUninstall\Uninstall.lnk
c:\Program Files\CS
c:\Program Files\CS\tsc.exe

Associated Cyber Security Windows Registry Information:

HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\uninstall\CS
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Explorer\Browser Helper Objects\{35A5B43B-CB8A-49CA-A9F4-D3B308D2E3CC}
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Run "CS"